Current Problem
Currently, when a Shopify order is created with a 100% discount (such as a resend due to damage), Mintsoft receives a value of £0 from Shopify and displays this as the customs value on the commercial invoice. This results in customs clearance failures, as parcels are rejected for having no declared value. One of our clients has had this happen multiple times. Because the commercial invoice showed a £0 value, the parcel failed customs. As Mintsoft doesn’t currently support “free of charge” orders, there’s no workaround without manually adjusting the product value, which is time-consuming and error-prone. This is particularly problematic for B2C brands that issue replacements frequently. The Shopify order has the correct "Total Before Discount," but Mintsoft doesn't currently extract or display this for customs. |
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Idea to resolve Problem | Enable Mintsoft to pass through the “Total Before Discount” from Shopify to the commercial invoice field for customs value when the actual order value is £0 due to a discount. This ensures customs still see a realistic product value and avoids shipment rejections. |