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Status New
Categories Order Management
Created by Guest
Created on Mar 25, 2026

RELATED IDEAS

send back multiple tracking numbers for RM to Shopify/reporting

No description provided
Current Problem

Right now, Mintsoft does not properly support multiple tracking numbers per order when using Royal Mail (RM), especially for larger or split shipments.

In our workflow:

  • Orders are frequently split across multiple parcels

  • Each parcel has its own tracking number

  • Mintsoft only reliably handles a single tracking number per order in downstream integrations

This creates several issues:

  • Shopify only receives one tracking number, leaving customers without full visibility

  • Reporting is incomplete and inaccurate

  • Customer service workload increases due to “missing tracking” queries

  • Manual workarounds are required (combining tracking, external comms, or edits)

At scale, this becomes a significant operational inefficiency and impacts customer experience.
Idea to resolve Problem Idea to Resolve Problem Introduce full support for multiple tracking numbers per order, including: Ability to store and manage multiple tracking numbers against a single order API support to return all tracking numbers (not just one) Proper push of all tracking numbers into Shopify (or other integrations) Visibility in reporting/exporting Optional formatting (e.g. comma-separated or structured array) Ideally this would work similarly to: Multi-line shipment handling Or existing partial dispatch logic, but extended to tracking
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