Improve How Item Quantities Are Sent to Couriers (Label Errors + Performance)

We’ve been running into an issue when generating courier labels for certain orders, and I wanted to suggest a potential improvement.

The problem:
When a customer orders products in bulk (for example, 2 boxes of sugar sachets, where each box contains 1000 sachets), Mintsoft sends the data to the courier as individual items.

So instead of:

• 2 × Sugar Sachet Boxes

It sends:

• 2000 × individual sachets (as separate lines)

This causes two issues:

1. Courier errors – Some couriers reject the label because the total item quantity per parcel exceeds their limit.

2. Performance impact – Sending thousands of individual line items through the API is inefficient and unnecessary.

Suggested improvement:
Instead of sending every single unit as a separate line, Mintsoft could:

• Group/bundle items together

• Send them as a single line per product (e.g. 2 × Sugar Sachet Boxes)

Benefits:

• Prevents parcel quantity limit errors

• Improves API performance

• Makes the data cleaner and more logical for couriers

This change would make a big difference for anyone shipping bulk or multi-pack products.