Currently you cannot scan packaging used when processing returns. For example, if an item needs re bagging, we then have to manually book out the SKU for the bag.
Idea to resolve Problem
Add a rework field to returns
Guest
Oct 6, 2026
Second this! We are making a big push to move as much to handheld devices on the mobile app as possible. Our current workaround is to process the return, then jump to Additional invoice items to allocate the cost of packaging. This would be much better handled within the return itself, by scanning the relevant re-work barcode and the cost being added to the specific return. This data would also be extremely useful for identifying specific SKUs that attract higher handling costs.
Second this! We are making a big push to move as much to handheld devices on the mobile app as possible. Our current workaround is to process the return, then jump to Additional invoice items to allocate the cost of packaging. This would be much better handled within the return itself, by scanning the relevant re-work barcode and the cost being added to the specific return. This data would also be extremely useful for identifying specific SKUs that attract higher handling costs.