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MintSoft Ideas Portal
Status New
Created by Guest
Created on Jul 28, 2026

MINTSOFT SHOULD FULFILL SHOPIFY ORDER NUMBER EVEN AFTER WE HAVE EDITED ORDER PRODUCTS

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Current Problem

when we edit products in shopify, then fulfil on mintsoft it doesn't then mark shopify as fulfilled (or even partially fulfilled) when we despatch from mintsoft.

Orders should go off order number at a minimum to trigger tracking and despatch email sent to shopify

Idea to resolve Problem Orders should go off order number at a minimum to trigger tracking and despatch email sent to shopify
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  • Guest
    Aug 11, 2026

    It won't do as when you edit the order in Mintsoft, you loose the original Shopify-OrderItemId and Shopify-OrderId line identifiers which enables the systems to sync. I agree if the amended SKU's match on both platforms, it would be good if the order was fulfilled, as if a clients asks us to substitute a product for whatever reason this should 'complete', but that's only feasible if the client correctly amends Shopify. Also think this is a fundamental change to the way the connector works and you may not even be able to match on SKU only as I imagine Shopify would require their original identifier back for various data protection reasons.