When an order is cancelled in TikTok, we don't know about it until we go to print the courier label from TikTok "Error Creating TikTok Shipment. These orders are pending cancellation or refunds."
Idea to resolve Problem
Auto cancel order in Mintsoft (if in correct status to do so)
Guest
Oct 27, 2026
We are experiencing this exact issue with our TikTok Shop integration, and it is resulting in significant problems and financial losses within our fulfilment process.
Mintsoft Support has confirmed that the current integration only synchronises cancellations from Mintsoft to TikTok, not the other way around.
TikTok allows customers to automatically cancel orders within the first hour of purchase. However, these orders are often already imported into Mintsoft and progressing through our warehouse before the cancellation occurs.
We use Evri for our parcel deliveries, with shipping labels generated directly through Mintsoft. Unlike sellers generating labels through TikTok, we receive no cancellation warning or error when creating our Evri labels. As far as Mintsoft is concerned, the orders are still valid, so they continue through our normal fulfilment process and are dispatched to customers who have already cancelled their orders and received refunds.
This is leading to significant financial losses, as we are paying for postage and sending stock to customers who are no longer required to pay for the goods. We have no reliable way of identifying these cancellations before dispatch, and manually checking orders against TikTok is simply not feasible given our order volumes.
We strongly support implementing automatic cancellation synchronisation from TikTok to Mintsoft, ideally using API updates or webhooks to automatically cancel or block affected orders before dispatch.
This is a critical issue that is directly costing businesses money.
We are experiencing this exact issue with our TikTok Shop integration, and it is resulting in significant problems and financial losses within our fulfilment process.
Mintsoft Support has confirmed that the current integration only synchronises cancellations from Mintsoft to TikTok, not the other way around.
TikTok allows customers to automatically cancel orders within the first hour of purchase. However, these orders are often already imported into Mintsoft and progressing through our warehouse before the cancellation occurs.
We use Evri for our parcel deliveries, with shipping labels generated directly through Mintsoft. Unlike sellers generating labels through TikTok, we receive no cancellation warning or error when creating our Evri labels. As far as Mintsoft is concerned, the orders are still valid, so they continue through our normal fulfilment process and are dispatched to customers who have already cancelled their orders and received refunds.
This is leading to significant financial losses, as we are paying for postage and sending stock to customers who are no longer required to pay for the goods. We have no reliable way of identifying these cancellations before dispatch, and manually checking orders against TikTok is simply not feasible given our order volumes.
We strongly support implementing automatic cancellation synchronisation from TikTok to Mintsoft, ideally using API updates or webhooks to automatically cancel or block affected orders before dispatch.
This is a critical issue that is directly costing businesses money.
This would be beneficial across all order integrations not just TikTok.