Add the ability to exclude individual orders from SLA's
No description provided
Current Problem
Some orders we would like to be excluded from the SLA rules. Some orders (e.g. wholesale orders) have 72 hour SLAs, whereas the majority have same day by 2pm. The wholesale orders are flagging as SLA breaches, which is skewing the figures.
Idea to resolve Problem
Add the ability to exclude specific orders from SLA rules, or a field where an SLA date/time can be added directly on an order.
