When orders are skipped, the warehouse team are dispatching them straight away accidentally before the team have had chance to a.) find the item or b.) take the item out of stock and re-allocate the item to another bay. This is causing errors with customer service and also sends the customer a dispatch email. So if we do not get round to looking at this for a day or so, or the item is not in stock at all, we have already told the customer it's on its way, and then we have to cancel this, let the customer know which causes the customer confusion.
Hi there, Try adding 'PickingSkipped' into here Customer Account Settings / Order Statuses that Shipments cannot be created in - solves the problem for us!