MintSoft Ideas Portal
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Current Problem
When we scan a rework item that is linked to a product, if the product has a packaging fee set, we would like that charge to be applied to the order as a packaging fee. We have generic packaging stores as products under a client account for ourselves, so that we can track inventory when different packaging is scanned as a rework for any of our customer orders. However, the packaging fee entered for any of the generic packaging products is not applied to the customer's order. This means that we need to instead include the packaging cost as a rework cost instead. Our customers are querying what is a rework cost, and when we explain it is for packaging, they understandably question why the packaging cost is $0. |
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| Idea to resolve Problem | The ideal outcome would be that we can leave a rework cost as $0 but set any linked product's packaging fee as $1, then when the 3Pl invoice is calculated, any order containing that rework would show a rework cost as $0 and a packaging fee of $1. OR, include 'packaging cost' as a separate field in the rework item—instead of rework cost it appears as packaging cost. |
We've had this too and I mentioned that though the packaging is marked under its product settings as a piece of packaging surely that can easily feed into the packaging cost rather than rework costs.