Current Problem
Some of our customers use Paypal eCheck to pay for their order which leaves the financial status pending until cleared, therefore it isn't imported to Mintsoft. Due to the order not importing, the inventory from the order isn't allocated within Mintsoft, which risks inventory being OOS when the eCheck clears, the finacial status is set to paid and the order is imported. We can't just import pending orders as they'll be marked as NEW and are at risk of being picked and despatched without payment. |
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Idea to resolve Problem | Ability to create an order rule so any order imported from Shopify with the "financial_status:pending" is marked as awaiting payment. This will ensure the inventory is secured but not picked until payment is made. |
You can get round this quite easily. Create a new order channel called Shopify PayPal eCheque, make another connector into Shopfy and specify the correct financial status to import and lastly, create an order rule saying all orders imported on channel as pending payment. Orders import, reserves the stock and then clients log into Mintsoft and mark order as payment received when payment clears.
Works like a dream for us across multiple clients.