a single customer has a wholesale and commercial channel for the same products, managed through 2 separate Shopify channels and requires different packing and additions (stickers, return address labels...) according to the shopify channel used to order the products.
Forgot to say - use these channels to also drive different documentation :)
If it helps, screenshots attached :)
You can already do this! Reach out to support and they'll be able to help but short version is create a new order channel, assign it to that customer and then you'll see it in the drop down in the order rules.
Not quite sure why this is marked as 'Needs votes' as it should be 'already exists'! :)