We don't know what knowledgebase to reference half the time. Also a lot of the knowledgebase articles are very thin on content and half of the functionality is missing from the articles.
Idea to resolve Problem
Spend time consolidating and updating the documentation. Would cut down on the number of tickets we are raising.
I'd followed the guide (same on both portals) to setup a courier but it wasn't printing the labels correctly as it requires a very specific label type needs to be selected on the connector.
Mentioned this to support last Friday and that the guide needs to be updated with this key piece of information but it's not been added as yet. Just need the confidence that if we spot something, we've got a mechanism to ensure it's updated accordingly.
Completely understand the confusion here. The correct knowledge base to go to is the Access support portal one, where you log support calls.
The older Mintsoft help guides are no longer maintained and so the content accuracy will drift over time, so please do not use this site for support.
To help make this clearer on the product we will be removing duplicate help links, and making sure all help links point to the Access support portal. This will be included in the next release (9th Dec.)
We will also be looking to deprecate the old Mintsoft help guides in due course, but will communicate more details when we have exact timings
That's fine but they need reviewing / updating.
I'd followed the guide (same on both portals) to setup a courier but it wasn't printing the labels correctly as it requires a very specific label type needs to be selected on the connector.
Mentioned this to support last Friday and that the guide needs to be updated with this key piece of information but it's not been added as yet. Just need the confidence that if we spot something, we've got a mechanism to ensure it's updated accordingly.
Completely understand the confusion here. The correct knowledge base to go to is the Access support portal one, where you log support calls.
The older Mintsoft help guides are no longer maintained and so the content accuracy will drift over time, so please do not use this site for support.
To help make this clearer on the product we will be removing duplicate help links, and making sure all help links point to the Access support portal. This will be included in the next release (9th Dec.)
We will also be looking to deprecate the old Mintsoft help guides in due course, but will communicate more details when we have exact timings