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MintSoft Ideas Portal
Status Not under consideration
Created by Guest
Created on Mar 8, 2022

Customer Self-Service Returns Logging

No description provided
Current Problem

Currently, clients have to contact support to check the status of their returns, mainly if they have been received but not been processed yet. This can lead to delays and frustration for both the client and support team.

Idea to resolve Problem We propose implementing a customer self-service returns logging feature in Mintsoft. This feature would allow clients to log their returns and provide information on what is being returned, from whom, and the order reference. The package would then be marked as received and "awaiting processing," giving clients peace of mind that the package is with the warehouse and not lost in transit.
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