All orders for Norway will now require a VOEC number (similar to IOSS). We are unable to add this field on the client page and therefore this details won't be provided/associated with the label, which can cause issues at the customs office.
Idea to resolve Problem
Please add this field so it can be automatically added for all orders going to Norway.
Here the official answer to that topic from the Norwegian Tax office: From 1 January 2024, you must provide the unique VOEC number of your business digitally to the one responsible for transporting the goods for you. The transporter is then obliged to provide the VOEC number digitally to Norwegian Customs.
For freight by transporters (not postal services): Enter your VOEC number (7 digits) in the EDI message or via an API as directed by the carrier when booking the freight.
You’ll find more information on skatteetaten.no/voec under “Sending goods under the VOEC scheme”.
I'm using a 3PL who's using your software, and it's now impossible to dispatch any shipments to Norway... this situation is unsustainable, fix it.
In the past it has been possible to add the number manually to the recipient's address field but under the latest changes (1st of January 2024) that isn't possible anymore, the number must be included in the electronic customs data or (if technically not possible) in the sender's address field.
Moving to Future Consideration to be considered for roadmap planning.
Here the official answer to that topic from the Norwegian Tax office:
From 1 January 2024, you must provide the unique VOEC number of your business digitally to the one responsible for transporting the goods for you. The transporter is then obliged to provide the VOEC number digitally to Norwegian Customs.
For freight by transporters (not postal services): Enter your VOEC number (7 digits) in the EDI message or via an API as directed by the carrier when booking the freight.
You’ll find more information on skatteetaten.no/voec under “Sending goods under the VOEC scheme”.
I'm using a 3PL who's using your software, and it's now impossible to dispatch any shipments to Norway... this situation is unsustainable, fix it.
In the past it has been possible to add the number manually to the recipient's address field but under the latest changes (1st of January 2024) that isn't possible anymore, the number must be included in the electronic customs data or (if technically not possible) in the sender's address field.