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MintSoft Ideas Portal
Status Needs votes
Categories Other
Created by Guest
Created on Apr 8, 2024

Ability to change an order query type once the order query has been raised.

No description provided
Current Problem

Clients select the incorrect query type which makes it a little difficult to keep track of open queries.

Idea to resolve Problem Ability to change an order query type once the order query has been raised.
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  • Guest
    Reply
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    Apr 10, 2024

    Just found my wish (MST-I-288) where I detailed other scenarios in which orders with active queries can be despatched but it's marked as not under consideration. Surely a query should stop an order going out? Linked to all the other 'query' comments as i he whole area needs a bit of TLC :)

  • Guest
    Reply
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    Apr 8, 2024

    Also query logic needs fixing! If you raise a query when an order is at AWAITINGREPLEN it falls over.

    When you click 'Mark order as replen complete' all the logic is doing is saying 'is stock in pickable location - if so mark order as NEW' BUT it's not checking to see if there is a query. Countless examples of this happening but it' not sorted yet.

    Think the query process needs a bit of a revamp as a whole......