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Status Needs votes
Created by Guest
Created on Jul 28, 2022

Pre-populate Tracking Links

No description provided
Current Problem

I work at Norsk one of the couriers on your platform. Our mutual customer Heights has requested a change to how you store and then send the tracking links via Shopify:


-At the moment you store a TrackingURL against the services in the Courier Services section once you select edit to the Courier:


(MinsoftScreenshot1 attached)



-Please could you make a change that once you hit edit the service on that page you can tick a tick box called "Build Link". It will have this function:


--If left unticked you will send the tracking link to Shopify as you do now, unchanged.


--If ticked when you send the tracking link to Shopify you add "tracking/OrderNumber". So if the shipment is OrderNumber TEST123 and the above box was ticked, the tracking link you would send back to Shopify is "https://norsk.global/track-and-trace/tracking/TEST123".



This will give Height's customers' a better user experience as when they get sent the tracking link the tracking results will be pre-populated.



Please let me know if it is possible and if so how quickly you can get it deployed.

  • Attach files
  • Guest
    Reply
    |
    Aug 10, 2022

    At the moment it only works with the Branded Tracking Portals. If you email helpdesk@norsk-global.com with your logo we can set you one up that allows the link to be pre-built

  • Guest
    Reply
    |
    Aug 1, 2022

    I can do this on all the other couriers by using suffixes such as the ones below

    /?trackNumber={0}

    /?shipment={0}&postcode={1}

    /#/parcel/{0}

    at the end of your URL which does what you need but I can't seem to get this working with Norsk (we also use you guys)........