Current Problem
I work at Norsk one of the couriers on your platform. Our mutual customer Heights has requested a change to how you store and then send the tracking links via Shopify: -At the moment you store a TrackingURL against the services in the Courier Services section once you select edit to the Courier: (MinsoftScreenshot1 attached) -Please could you make a change that once you hit edit the service on that page you can tick a tick box called "Build Link". It will have this function: --If left unticked you will send the tracking link to Shopify as you do now, unchanged. --If ticked when you send the tracking link to Shopify you add "tracking/OrderNumber". So if the shipment is OrderNumber TEST123 and the above box was ticked, the tracking link you would send back to Shopify is "https://norsk.global/track-and-trace/tracking/TEST123". This will give Height's customers' a better user experience as when they get sent the tracking link the tracking results will be pre-populated. Please let me know if it is possible and if so how quickly you can get it deployed. |
At the moment it only works with the Branded Tracking Portals. If you email helpdesk@norsk-global.com with your logo we can set you one up that allows the link to be pre-built
I can do this on all the other couriers by using suffixes such as the ones below
/?trackNumber={0}
/?shipment={0}&postcode={1}
/#/parcel/{0}
at the end of your URL which does what you need but I can't seem to get this working with Norsk (we also use you guys)........