An option to send an automated email to customers that their return has been received.
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Current Problem
An option to send an automated email to customers that their return has been received. This would notify the customer that their return has been received and is due to be processed in the next '5 working days etc..'.
It would be the end customer through e-commerce channel. The client receives the returns report, but nothing goes automatically to the end customer, which would add to their experience, as well as creating a check point if the client misses that return.
Hello, thank you for your suggestion. Which customer are you referring to when sending an automated email? The end customer through e-commerce channel or the client who the order was for?
@Guest Ok, thank you for getting back to me. Will place this back under review and see if it is something that we can do.
It would be the end customer through e-commerce channel. The client receives the returns report, but nothing goes automatically to the end customer, which would add to their experience, as well as creating a check point if the client misses that return.
Hello, thank you for your suggestion. Which customer are you referring to when sending an automated email? The end customer through e-commerce channel or the client who the order was for?