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Status Is a defect
Categories Courier Integrations
Created by Guest
Created on May 8, 2024

RELATED IDEAS

We would like to make the process of generating labels via the Shipper API faster

No description provided
Current Problem

Currently, the process of generating courier labels using the Shipper API operates sequentially, resulting in extended processing times, particularly for batches of orders. With the average response time of major carriers/couriers hovering between 4-6 seconds per call just to book a shipment, our label generation process encounters significant delays, impacting operational efficiency.
Idea to resolve Problem To address the challenge we propose the implementation of asynchronous functionality within the Shipper API. By enabling asynchronous calls, the API would have the capability to initiate multiple label generation requests concurrently, thereby dramatically reducing processing times and streamlining our workflow. Changing the label generation process from a sequential to a parallel operation will allow a batch of 200 orders, which currently takes an average of 20-30 minutes to generate labels, to be completed in 5 minutes or less with asynchronous processing. By incorporating asynchronous functionality into the Shipper API, we anticipate significant improvements in operational efficiency, fulfillment speed, and overall customer satisfaction.
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  • Admin
    Jordan Rowe
    Reply
    |     Aug 5, 2024

    Hello, after speaking with our team on the time it's taking for labels to generate, we believe that this can really only be resolved on a case by case basis and there isn't a stand out generic fix. Therefore, if you are experiencing delays with processing times, could you please raise a case with our support team, we can look what could be causing delays and improve your experience with Mintsoft.


    Thanks

  • Guest
    Reply
    |     Jun 26, 2024

    Thanks Jordan - Teamson is open to working with Mintsoft on brain storming, testing, beta testing, etc to help in the process

  • Admin
    Jordan Rowe
    Reply
    |     Jun 7, 2024

    Hello, Thank you for raising this idea. I will promote this to an investigation task to see what can be done to speed up the process of generating labels via the Shipper API.

  • Guest
    Reply
    |     Jun 3, 2024

    I thought it was the people we were working with that's slow, rather than the API itself.

    This is a big frustration we have, takes far too long when creating those batches of 200.